Frequently Asked Questions

We recognize that our success is grounded in the complete satisfaction of our customers. To that end, we’ve designed this website to be as fun and informative as possible.

Below you’ll find some of our more frequently asked questions. If you don’t see your question listed below, we invite you to contact us.

General Information Questions

What is the best way to contact Stuckey's?

Customer Service Representatives are available Monday through Friday 9:00 AM – 5:00 PM EST.

To contact our main office:
Email: customerservice@stuckeys.com
Phone: (800) 423-6171

Stuckey’s Corporation 
Eastman, GA 31023

How do I find a Stuckey's store in my area?

Stuckey’s has over 110 stores throughout the country. If you are planning a trip, or would like to find the closest Stuckey’s store near you, please visit our Store Locator.

Is Stuckey's stock publicly traded?

Stuckey’s Corporation is a privately held company. Each Stuckey’s store is independently owned and operated by a franchisee of Stuckey’s Corporation.

Product Related Questions

How should I store my Pecan Log Rolls to ensure maximum freshness?

We recommend you store Stuckey’s Pecan Log Rolls in a cool, dry area, between 68 and 72 degrees, away from direct sunlight. We do not recommend storing Stuckey’s Pecan Log Rolls in a freezer.

Where can I obtain allergen information for the products sold through this website?

Please refer to our product information page to review our ingredient and product information for items sold on this website.

For additional information, please e-mail or contact our Customer Service Department.

Questions About Shopping with Stuckey's Online

Do I have to register to use this website?

We don’t require you to register to shop on our website, but we do encourage it! The advantage to registering with our website is that it will make your shopping experience easier, faster, and more enjoyable. 

Can I find all of the same products I'm used to seeing in Stuckey's stores in the online shop?

Our online store showcases a sampling of the wide variety of candy and souvenir items available in our stores. If you would like to purchase an item that you saw in one of our stores, or would like to know if a specific product is available, please contact our Customer Service Department.

What types of payment do you accept on this website?

We accept Visa and MasterCard, we do not accept American Express. Unfortunately, we are unable to process COD’s or offer a lay-away plan.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

What steps do you take to safeguard my privacy?

We take your privacy seriously. Although no system on the web is 100% safe from unauthorized access, we have taken steps, using hardware and software, to protect the information you give us. We also limit access to our systems to a specified number of our authorized employees. If, at any time, you believe that information you have given us has been compromised or misused, please e-mail or contact our Customer Service Department.

For additional information please read our Privacy and Security Statements.

How do I remove items from my shopping basket?

Once you’ve added an item to your cart, you can remove it at any time, before you process your order, by clicking the “Basket Contents” link and then either pressing the “remove” button or adjusting the quantity of the item to the correct number you’d like to order and pressing “update.” 

How do I check on the status of my order?

When placing an order through our web-site, you will receive a confirmation e-mail upon our receipt of the order with your Stuckey’s order number. Once your order ships, you will receive a tracking number via e-mail from our office. If you wish to check on the status of your order, please e-mail our Customer Service Department.

How do you calculate the sales tax for my order?

State laws require that we charge sales tax on orders shipped to addresses within Georgia and Maryland. A 4% sales tax is added to all items that we ship to a Georgia address. A 6% sales tax is added to all items that we ship to a Maryland address. Sales tax is not charged for items shipped to addresses outside of these two states.

Can I ship to Alaska and Hawaii?

If you wish to have an order shipped to Hawaii or Alaska, please e-mail or contact our Customer Service Department before trying to place an order. We would want to review the potential shipping costs with you before accepting payment for your order.

Can I ship to Canada or other countries?

Unfortunately, no, we do not process or ship orders outside of the United States.

What is your refund policy?

Stuckey’s wants you to be fully satisfied with every item that you purchase. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

Product must be in new, unopened and original condition. It is your responsibility to pay any shipping costs to return the product.

The item(s) must be returned with all paperwork and proper authorization to insure full credit. Please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number prior to sending back the merchandise. Representatives are available Monday through Friday 8:30 AM – 5:00 PM EST. Merchandise returned without an RMA number will be refused and returned to the sender at their cost and expense.

How do I make changes to, or cancel, an order that I have already placed?

After you have clicked the submit order button, your order begins to process and you cannot make any online changes.

To change or cancel your order prior to shipment, you must contact our Customer Service Department as soon as possible. Representatives are available Monday through Friday 8:30 AM – 5:00 PM EST. We are closed during the weekends.

Please note: most orders are processed promptly upon receipt and are shipped with 48 hours during the week. If your order has already been invoiced and shipped, we will not be able to cancel or re-direct your order and it will be your responsibility to return the product to us at your cost and expense.

When will I receive my refund?

You can expect a refund in the same form of payment used for your purchase within 45 days of our receipt and inspection of your product. To complete your return and process your refund, we must verify that the product is in acceptable condition.

If there is a problem with your return, you will be contacted directly. You will be refunded the shipping and handling cost if the return is a result of a manufacturer error or a shipping error on our part.

Shipping and Handling Questions

How long will it take for my order to be shipped?

If the item(s) you have ordered are in stock when we receive your order, we will, on average, ship within the next two business days. If the item(s) you have ordered are out of stock, we will ship them as soon as they arrive in our warehouse. If we split ship your order, you will be charged only for the first shipment.

Business days are Monday-Friday, excluding federal holidays.

When will my order reach its shipping destination?

At checkout, you will be prompted to select a shipping method for the item(s). After your order has shipped from Stuckey’s, your transit time will be as follows:Standard

UPS Ground Service:
Once your order has shipped from Stuckey’s, you can expect your order to arrive within 3-8 business days. Business days are Monday-Friday, excluding federal holidays within the United States. Stuckey’s Corporation can not ship an order to a Post Office Box, unless it is a military box destination – we must have a valid street address in order to process your order.

Expedited Service for faster delivery:
We can ship products with expedited overnight, two day and three day service within the Continental United States. Expedited shipment times are determined from the time your order leaves our facility, not from the time the order is placed!!!  Additionally, expedited service does not include weekend days, only business days / weekdays – if you want an order delivered on a Saturday or Sunday – please call us on our toll-free numbers so that we can determine if we can meet your needs.

Once the order has shipped, you will be provided with tracking information. If you have not received your order after the indicated time for delivery, please contact UPS. Be sure to have your tracking number ready.

Please be aware that we ship from Eastman, GA – therefore an order shipping within the state of Georgia is less expensive to ship than an order shipping to California.
Please be aware that each order requires a separate shipping and handling charge, and is based on the total value of the individual order.

Please note: Regardless of shipping method, on average, we will normally ship your order within two business days, but on occasion it may take longer due to increased order volume due to seasonal holidays or promotions.

How do you calculate the shipping and handling charges?

At checkout, we calculate the final charges for your order based on what was ordered and the shipping method selected. Free shipping is available via UPS Ground if order, before tax and shipping, totals to $50 or more in eligible products. Otherwise, for orders under $50, the shipping costs are calculated by the overall weight of the package and the dimensions of the package sent and are listed in your order at time of payment.

Expedited shipping charges are calculated thru the UPS web-site at the time that your order is placed. If at the time of shipment, the charges applied are +/- 5%, we will contact you directly regarding the difference and notify you of the price difference before we ship. Upon your approval of the additional charges, we will ship as soon as possible or provide a credit to your account for the difference or the full amount if the order is cancelled.

What if I am shipping two orders over $50, do I have to pay separate shipping charges?

Unfortunately yes, when shipping product to two different destinations, each order must be treated as a separate transaction. Any single order over $50.00 will ship FREE via UPS Ground and single order under $50.00 will have a freight charge applied.

How can I return a product purchased through the online shop?

To return an item:

  1. Pack the item securely in the original package.
  2. Enclose a copy of the packing list with the order; please keep a copy for your records.
  3. If you are unable to send the copy of the packing list, please provide your name, address, and phone number with the returned product.
  4. All return shipping and handling charges must be prepaid. We cannot and will not accept C.O.D. deliveries.
  5. Contact our Customer Service Department at (800) 423-6171 to obtain a Return Merchandise Authorization (RMA) number. Returned merchandise will be refused and returned to sender if it does not have an RMA number.
  6. Write your Return Merchandise Authorization (RMA) number on the outside top of the box.
  7. For your protection, we recommend that you use either UPS or Fed-Ex to return your merchandise so you can track the return of your package to our warehouse.
  8. Please ship to:
    Stuckey’s Distribution Center
    Attn: Product Returns
    105 Industrial Blvd
    Eastman, GA 31023-7113, USAPhone: (301) 585-8222

If you are searching for more specific information or have additional questions, please send an email to contact our Customer Service Department.

We’ll get back to you as quickly as possible.